Find helpful resources and clear answers to the questions we hear most often.
Orders & Shipping
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. You can also log into your account to view your order status.
What are your shipping options and rates?
We offer standard and expedited shipping through trusted carriers. Rates are calculated at checkout based on destination and selected service.
When will my order ship?
Most in-stock items ship within 1 business day. For high-volume or custom orders, we’ll confirm the lead time after your order is placed.
Do you ship internationally or to the U.S.?
Yes. We ship worldwide, including U.S. Shipping rates and delivery times vary by location and carrier.
What carrier do you use?
We primarily ship via UPS or FedEx. For U.S. orders, USPS is also available. Canadian orders may be shipped via Canada Post if preferred.
Please note that ownership and risk transfer to the buyer once the shipment is handed over to the carrier. We strongly recommend selecting insured shipping for international or high-value orders.
What should I do if my order hasn’t arrived?
If your tracking hasn’t updated or your package is delayed, please contact us immediately and we’ll help investigate with the carrier.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to make changes. Contact us as soon as possible. Shipped orders can no longer be changed or canceled.
Returns & Exchanges
What is your return policy?
All returns require authorization and an RMA number. Claims for defective or incorrect items must be submitted within 48 hours of delivery.
Customer-initiated returns (e.g., ordering the wrong item) must be requested within 30 days of receipt, and items must be unused, in original packaging, and include all accessories.
If the return is due to our error, we’ll cover return shipping. Otherwise, buyers are responsible for all shipping costs.
Please note: shipping damage must be reported directly to the carrier, as ownership and risk transfer to the buyer once the shipment is picked up.
See our full return policy here.
How do I request a return?
Please contact us with your order number and reason for return at support@urfinc.com. We’ll provide instructions and an RMA number if applicable.
Do I need an RMA (Return Merchandise Authorization) number to return a product?
Yes. All returns must be authorized with an RMA number. Returns sent without prior authorization may not be accepted.
What if I receive a damaged or incorrect item?
Please notify us within 48 hours of receiving your order at support@urfinc.com. We’ll arrange a replacement or refund as needed.
Payment & Billing
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), Shop Pay, and wire transfers. For large or custom orders, please contact us directly to discuss payment options.
Do you offer credit terms or NET accounts?
No. We do not offer credit terms or NET terms at this time.
Can I pay by wire transfer or EFT?
Yes. We accept wire transfers and EFT, especially for high-value or international orders. Payment details will be provided upon request.
What currency will I be charged in?
All prices and payments are in Canadian dollars (CAD). If you're outside Canada, your credit card provider may convert the total into your local currency and apply a foreign transaction fee.
Can I update my payment method after ordering?
If your order hasn’t shipped, we may be able to update your payment method. Please contact us directly for assistance.
Tax, Duties & Compliance
Do you charge sales tax?
Sales tax is applied to orders shipped within applicable Canadian provinces, in accordance with local regulations.
Who is responsible for duties and import taxes on international orders?
Customers outside Canada — including those in the U.S. — are responsible for any applicable import duties, taxes, or brokerage fees charged by customs.
Can I place a tax-exempt order?
If you’re a reseller or tax-exempt organization, please contact us before placing your order and provide a valid resale or exemption certificate. We’ll process your order manually to ensure the correct tax handling.
Products & Technical Support
How do I find the right product for my needs?
Browse by category, spec filters, or part number. If you’re unsure, contact us and we’ll help match the right solution to your application.
Where can I find detailed product specifications or datasheets?
Each product page includes technical specs and downloadable datasheets. If you need something not listed, feel free to contact us.
Can I request a custom solution or connector configuration?
Yes. We support a wide range of custom assemblies and configurations. Reach out with your requirements and we’ll review feasibility.
Do you offer samples or demo units?
We do not offer samples or demo units at this time.
What should I do if a product isn’t performing as expected?
Let us know right away. We’ll help troubleshoot or arrange a return or replacement if necessary.
Account & Website
Do I need an account to place an order?
No. You can check out as a guest. Creating an account allows you to save info, view past orders, and reorder more easily.
How do I create or edit my account?
You can create or update your account at any time by clicking the account icon on our website.
How do I view my order history or reorder a product?
Log into your account to view your previous orders. To reorder, you’ll need to manually re-add the items to your shopping bag.
Is your website secure?
Yes. We use industry-standard SSL encryption and secure payment gateways to protect your information.
Bulk Orders
Do you offer discounts for large bulk orders?
Yes. For volume pricing or recurring orders, contact us at for a custom quote.
Policies & Other Questions
Where can I read your terms and conditions?
You can find our full terms and policies [here – insert link].
