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Shipping policy

Shipping Policy

Thank you for shopping with URF. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.



Order Processing

We process orders Monday through Friday, excluding applicable holidays. In-stock items are shipped within 1 business day of order placement unless otherwise stated.

Orders involving custom, special-order, or non-stocked products may require additional processing or lead time. If a longer lead time applies, it will be communicated in the applicable quote, order confirmation, or product-specific communication where possible.



Shipping Rates & Options

We use carrier-calculated shipping rates and ship via Purolator, FedEx, and UPS. Expedited shipping, special handling, buyer-requested routing, or other non-standard shipping arrangements may result in additional charges.



Order Cut-Off Times

Orders placed Monday through Friday before our shipping cut-off time of 1:00 PM ET will ship the same day. Orders placed after the cut-off time will ship the following business day.

Orders placed after the cut-off time on Friday, or placed on a weekend or holiday, will be processed the next business day.



Estimated Delivery Times

We ship from Burlington, ON, Canada. Customers within Canada can generally expect delivery within 2 to 4 business days, while international customers can generally expect delivery within 5 to 10 business days.

If estimated delivery information is provided at checkout, in a quote, or in an order confirmation, it should be understood as an estimate only unless expressly stated otherwise in writing.



Shipping Destinations

URF ships to Canada and select international destinations, subject to product availability, carrier service, and applicable legal or trade restrictions. urfinc.com does not ship to the United States; see U.S. Orders below.

We reserve the right to decline or cancel shipments to certain destinations where shipping, customs, export compliance, or other operational or legal limitations apply.



U.S. Orders

urfinc.com does not ship to the United States. Customers located in the United States should visit urf-us.com to place an order. If you have questions, please contact us at support@urfinc.com.



International Orders

International shipments are made FOB Origin within Canada and EXW for international. Title and risk of loss transfer to the buyer at the point of origin, and URF does not pay duties, taxes, brokerage fees, tariffs, or similar charges imposed by the destination country. The buyer is responsible for complying with all applicable import requirements and for paying any such charges, unless URF expressly agrees otherwise in writing.

International shipments may be subject to customs processing and delays outside URF's control.



Order Tracking Information

Shipping Confirmation & E-Receipt Email

Once your order has shipped, we'll send you a shipping confirmation email with your tracking number. Click the link in the email to track the progress of your shipment.

Order History

You can also track your order through your order history. If you have an URF account, sign in and click "Orders" to view your order status. If you checked out as a guest and do not have an URF account, you can track your order using the link in your shipping confirmation email.

Please allow up to 72 hours for tracking numbers to activate.



Partial Shipments

If necessary, URF may ship orders in multiple shipments. Where possible, customers will be notified if an order will be fulfilled in separate shipments.



Shipping Delays

URF is not responsible for delays caused by carriers, customs clearance, incorrect or incomplete shipping information, weather, labor disruptions, force majeure events, or other circumstances beyond our reasonable control.

If a shipment is delayed, refused, returned, or undeliverable due to incorrect shipping details or recipient unavailability, additional shipping, storage, or redelivery charges may apply.



Damaged, Lost, or Incorrect Shipments

Please inspect your shipment promptly upon delivery. If your order arrives damaged, incomplete, or incorrect, or if there is another delivery issue, please contact support@urfinc.com as soon as possible with your order number and a description of the issue.

Claims must be submitted in writing within 72 hours of delivery and must include photos of the damaged item, the packaging, and the shipping box.

If visible shipping damage has occurred, please retain all original packaging and supporting documentation, and report the issue to both the carrier and URF.


Contact Us

Contact us at support@urfinc.com and we'll be glad to help.